How to Clear Slots showing as Locked on the Playo Dashboard (Vendor Side Portal) & Partner App

Modified on Wed, Apr 9 at 12:46 PM

Why are slots shown as locked on the Playo Partner Dashboard?

You might see slots marked as unavailable because of how Playo handles bookings.
When a user selects a slot, Playo holds it for 15 minutes to allow them to complete their booking. During this time, the slot appears locked to prevent double bookings.
If the user books the slot, it remains unavailable. If they don't, it automatically becomes available again after 15 minutes.
So, if a slot is locked, another user is likely booking it. Please wait 15 minutes for it to be released if the booking isn't completed.

To manually clear Locked Slots you can also use the Sync Availability tool on the Playo dashboard (VSP) & Partner App.

Please click on the 'Sync Availability' button in your Partner App or the Vendor Side Portal (VSP) and wait for a few minutes to clear up locked slots.

This can be done on the Partner App or PWA App by the following steps:

Step 1: Click on the three dashes on the top right of the Partner App to bring up the menu.
Step 2: Click on the 'Sync Availability' button that shows up in this menu.

Please wait for a few minutes post this and refresh your page by dragging down on the screen to see your previously locked slots cleared.

This can be done on the Vendor Side Portal (VSP) by the following steps:

Click on the 'Sync Availability' button in the blue coloured left side pane of the VSP

Please wait for a few minutes post this and refresh your page to see your previously locked slots cleared.

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